Frequently Asked Questions
Where do I meet my driver for airport car service pickup?
All Liberty Limousine chauffeurs are provided with your contact information prior to your arrival. Within approximately 10 minutes of landing, you will receive a text message or phone call directly to your cell phone from your chauffeur. Your chauffeur will personally coordinate your pickup and provide clear instructions on where to meet, based on the specific airport, terminal, and current airport regulations.
If you do not receive a call or text, please contact our 24/7 dispatch team at 800-338-5466. Our dispatch department is staffed around the clock by in-house Liberty Limousine professionals—365 days a year. We do not use answering services or offshore support, ensuring you always receive immediate and reliable assistance.
Do you offer worldwide black car service?
Yes! Liberty Limousine provides luxury black car service worldwide. Whether you’re traveling internationally for business or leisure, we can arrange chauffeured transportation in 6 continents with over 200 markets across the globe.
Can I request the same chauffeur?
Yes! We encourage you to save your preferred chauffeurs so we can request them for your future reservations. While we cannot guarantee a specific chauffeur will be available, booking as early as possible increases the likelihood that your preferred chauffeur can be assigned to your trip.
How do I tip my chauffeur?
Liberty includes driver gratuity in the all inclusive rate, so you don't have to think about it. However, if, at your discretion, the chauffeur provides outstanding service, you may tip with cash or contact our client relation team and we will add the desired tip to your invoice.
How are chauffeurs at Liberty vetted?
Every chauffeur completes a comprehensive screening process, which includes background checks, drug testing, social media reviews, and a live interview with a member of our management team. To learn more about our vetting standards, please visit our Safety page.
What types of vehicles do you offer?
We offer a wide range of luxury vehicles including full size sedans, SUV’s, stretch limousines, sprinter vans, party buses, and coach buses. All of our vehicles are maintained to the highest standards for comfort, style, and safety.
How do I make a reservation?
Reservations can be made online through our booking portal, by calling our client relations team, or via email - info@libertylimousine.com. We recommend booking in advance to ensure availability, especially for special events or holidays.
Can I make changes to my reservation?
Yes, modifications can be made to the time, date, or vehicle type depending on availability. We recommend notifying us as soon as possible to accommodate changes.
How far in advance should I book my ride?
While same-day bookings are available, we recommend booking several weeks in advance or once you have finalized all your other travel details for weddings, proms, and other high-demand events.
Do you offer group or corporate packages?
Yes, we provide custom packages for corporate events, large groups, and tours. Contact us to discuss your requirements and receive a tailored travel solution.
What happens if my flight is delayed?
We monitor all flights in real time and keep our chauffeurs updated on any delays. Your driver will be ready to meet you when your flight arrives, no matter the schedule changes.
How do I book a black car service in another country?
You can book international black car service directly through our website or by contacting our Client Relations team. We coordinate with trusted-vetted local partners to ensure a seamless, high-quality experience wherever you travel.
Can I use the same Liberty Limousine account for worldwide service?
Yes! Your Liberty Limousine profile can be used for both domestic and international bookings. This allows you to save preferences, request favorite chauffeurs where available, and manage all reservations in one place. Ask our Client Relations team to help you get started today!
How many passengers can a sedan hold?
Liberty Limousine’s luxury sedans and black cars comfortably hold 2 passengers. If you have more passengers or a large amount of luggage, we recommend adding additional vehicles or selecting a larger vehicle type to ensure comfort.
How many passengers can a SUV hold?
Liberty Limousine’s SUV’s comfortably hold 4 passengers. If you have more passengers or a large amount of luggage, we recommend adding additional vehicles or selecting a larger vehicle type to ensure comfort.
How many passengers can a stretch limousine hold?
Liberty Limousine offers 6-passenger and 8-passenger stretch limousines. For maximum comfort, we recommend up to 4 passengers in the 6-passenger limousine and up to 6 passengers in the 8-passenger limousine. For larger groups or extra luggage, we can help arrange additional vehicles or recommend a larger option.